Customer satisfaction in kfc

Kfc service concept

Its products provide a variety of solutions to correct wobbly tables and table alignment - problems that have plagued the industry for decades. Now, enter the Survey Code in the space. Frequency table- Personal details S. Chicken is an essential part of the fast food industry, without it, a giant chunk of this industry will be gone. Moreover, you will also need to have a PC with a stable Internet Connection. In this industry, the success in the market is entirely dependent upon the factor of customer satisfaction. If you are a fast food fanatic, then KFC is the place you must visit at least once in your life. When you receive complains from your customers, try to identify the potential cause, fast. The Colonel has spread his industry currently to more than eighty countries and territories globally. In the end I tried to make some recommendations regarding KFC customer.

With changing life style and aggressive marketing by fast food outlets, fast food is also becoming popular in small towns; therefore, success of existing fast food outlets and entry of more is inevitable. Which kind of fast food you buy more often?

With his special cooking techniques, Sanders station became famous and he was recognized for his amazing cuisine by the Governor at the time, Ruby Laffoon in when he was made a Kentucky Colonel; hence the name Colonel Sanders.

Reward and respect the contributions of each individual at KFC. In addition, they also have outlets close to nonvegetarians mostly muslin populated areas Mission Statement Recognition: we find reasons to celebrate the achievement of others and have fun doing it, is right up there with Customer Focus and Belief in People.

Project report on customer satisfaction in restaurants

After setting the objectives I have selected a sample. Frequency table- Personal details S. Finally, when the questions are complete, you will have to provide your contact details. Consistently deliver superior quality and value in our products and services. Who Is Conducting This Mykfcexperience. Save the coupon code. In India, KFC is growing rapidly and today has presence in 21 cities with close to restaurants. But what exactly are the precise objectives of this survey at www. Empathize with your customers and treat them the way you would want to be treated. Must save the free coupon offered to you at the end of your survey. For a start, taking part in Mykfcexperience survey will provide the fast food retailer with an honest review of how they need to improve their services and meet the standards according to the customer satisfaction. Larger portions of fried chicken are served in a cardboard "bucket," which has become a well-known feature of the chain since it was first introduced by franchisee Pete Harman In Since the early s, KFC has expanded its menu to offer other chicken products such as chicken fillet burgers and wraps, as well as salads and side dishes, such as French fries and coleslaw, desserts, and soft drinks, the latter often supplied by PepsiCo. Law, Y. When you receive complains from your customers, try to identify the potential cause, fast.

At the age of forty, Colonel Sanders began cooking for travelers in his service station located in Corbin, KY. It aims at knowing which of the companies KFC or McDonald is doing better in terms of service quality and also to know which of the companies KFC or McDonald is having more overall customer satisfaction.

Understanding customer perceptions of the service interaction is critical to building customer satisfaction.

project report on customer satisfaction in restaurants

It was one of the first American Restaurants to expand its services to an international base. In the end I tried to make some recommendations regarding KFC customer. Subsequently, Heublein Inc. There is lot of mouths in this world and we want to please them all, body and mind to release the latent energy within the customers.

Project report on kfc pdf

Descriptive research is followed in this research. In recent years, many services have been progressively moving toward technology-based services, in which the service encounter takes place mainly in the digital world. Nowadays, employees must also be shown how to develop the desired mindset, so that they can then be trusted to use their initiative when solving problems and interacting with clients. A service sector business is one in which the perceived value of the offering to the buyer is determined more by the service rendered than the product offered. This survey will help the company to know what faults lie within their services and what should be done to improve the quality of the foods. Use it before it expires. This paper presents a framework or set of ideas for using customer satisfaction principles and strategies to improve the quality responsiveness, and possibility of public sector privately provided services in vulnerable communities. This will start a questionnaire in which you will see various questions. Primary sources I went through a lot of steps. The products are bit high priced according the market segment and it is also comparable to the standard of their product. Does it provide a better parking facility? The more happy customers you serve, the more value the brand gets from them.
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COMPARATIVE STUDY ON CUSTOMER SATISFACTION TOWARDS KFC AND MCDONALDS, CHENNAI